Fast Lane Answers to Your Questions

Have Any Questions on your minds!

Have questions? Learn how CrediRental helps Landlords, and Complexs report payments, build customer credit, and grow their business with simple, reliable solutions.

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Process For Landlord

How do I verify my tenants' rent payments?

We make rent verification an easy process (less than two minutes)! When your tenant enrolls you will receive an email with a link to a Verification of Rent form. 

Does this cause me the landlord or property manager additional work each month?

No! It is our goal not to inconvenience you.  If you or your tenant have enrolled in our Current Rent Reporting, you will receive one email a month from our verification department.

What do you need from me?

Property Management Company (PMC) Or Apartment Complex (AC):

If you are a PMC or an AC and you have a website, we are able to fulfill the credit bureaus’ vetting requirements. 

Individual Landlord: The home is owned in your own name, or the name of your trust: 

  1. A copy of your photo ID or you can complete 5 identity questions through your secure landlord portal. 
  2. Proof of homeownership. (Most owners provide us with a copy of their property tax assessment or the declaration page from their homeowner’s insurance policy.)
Does this affect my credit or Income tax?

No! Rent reporting has no affect on your personal credit or income taxes. Rent reporting can have a very positive effect for the renter!

I rent to a family member, can I still have their rent payments reported?

Yes! We work with all names on the lease, so roommates and spouses can also build their credit. 

I own the home; Can you still report payments on my credit report?

No. If your name appears on the title to the home we cannot report on your credit report. The only exception to this is if you had previously leased the home and then purchased it. In which case, we will need documentation to this effect.

What if I do not want to participate and verify rent payments or my Identity?

While it is our goal to help all renters, not all landlords will be able to provide the necessary information required. We ask that you send us an email to support@credirental.com or thru your landlord portal informing us you will not participate. Each situation will be reviewed case by case.

What happens if I decide to cancel?

You are welcome to cancel anytime. If we have already started to process your file or reported the new tradeline, you will not be entitled to a refund. 

Is my personal information secure?

We take your personal information security very seriously. All employees of CrediRental must pass a full background check and have different security levels in our internal system. Periodically we have an outside IT security firm perform an audit of our systems to ensure we have the best and most UpToDate software protecting our data.

Rent / Roommates

What if my tenant is late on rent?

TransUnion & Equifax only requires payments that are past due 30 days to be reported as late. Most renters always pay before their account reaches that status. However, if a landlord does report to us that their tenant is 30 days late, we are obligated to report it.

Who does my tenant pay rent to?

Great question! They continue to pay their rent directly to you the landlord every month. We do not accept any rent payments.

What happens if my tenants rent amount changes?

If your rent changes, please send us a copy of your new lease or addendum and will update your account!

Do you report Utilities?

TransUnion & Equifax requires us to only report rent. Sometimes there are utilities, parking, or storage included in the amount you pay in each month, we are not allowed to report those extras.

What if my Tenant has moved out and left owing a balance?

You can update your landlord portal with the amount of rent your tenant has left owing.  We do offer collection reporting.  Please contact us for more information. 

I sublease a room/apartment, can I report my tenants monthly rent payments?

Yes you can! As long as you have a written agreement with the primary landlord / management company or owner of the home. We are unable to report any rent payments if you do not have a written agreement with the landlord or management company allowing you to sublease. 

Common Questions

Do you pull my credit and cause a new inquiry?

No! We do not pull your credit and cause a new inquiry!

What if my tenant does not see a score increase?

Generally our customers always see some sort of score increase. Some points to keep in mind:

  1. Are they looking at the correct report? All of our rental accounts are reported directly to TransUnion & Equifax. Please make sure they are looking at their TransUnion or Equifax report. If they are not sure, TransUnion & Equifax allow them one free credit report per week. They can use this link to access it https://www.transunion.com/annual-credit-report. Before they use their one free TransUnion & Equifax report, please wait up to 10 business days after we submit their file to TransUnion & Equifax. While in most cases, TransUnion & Equifax will have their new account active in 72 business hours, sometimes they do require a bit more time.
  2. If they see their new account, but no score increase it is possible that the 3rd party credit report provider they are using has updated their report, but not their score. Sometimes it will take them an additional week or so to fully update their credit report.
  3. Did they or you just add ongoing reporting? If so, it may take a bit longer to see a score increase since the credit bureau needs to see continued on time monthly payments. If they have lived at your property longer, you should consider adding the past reporting option! This will put their past payments on their credit report, helping to get them a quicker score increase.

Does the account show closed if I only have you report their past rent payments?

Yes – Their account will show closed if you only enroll them for past 12 or 24 month reporting. This still has the benefit of creating an immediate great past history for your tenant and building their credit profile. To show the account as open, we are required to verify the tenants ongoing monthly payments with you the landlord. Most of our renters experience the best increase in their scores when we report past history along with current ongoing reporting!

How soon will the new rental account show on their credit report?

We report twice a month to TransUnion and Equifax on the 5th and 15th. After reporting, TransUnion & Equifax typically have the new account active within 5-7 business days. If your tenant is using a 3rd party Credit Report Provider such as Credit Karma, Free Credit Report, or Credit Sesame to view their report, they will need to be mindful of how often the report provider updates their database. Some of these companies only update once a month, while others update once a week. In addition, some of these companies will update and show their new rental account, but will not update the score.